Privacy Policy

Last updated: 28 July 2026

This Privacy Policy explains how Broodhuis Elzen ("we", "us", or "our") collects, uses, stores, and protects your personal data when you visit our website at calciimbro.lol, contact us, or purchase bakery products. We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the Belgian Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data, and guidance from the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données, GBA / APD).

1. Data Controller

The data controller responsible for your personal data is:

• Business name: Broodhuis Elzen
• Address: Bondgenotenlaan 52, 3000 Leuven, Belgium
• Phone: +32 16 23 84 71
• Email: [email protected]

For data protection enquiries or to exercise your rights, contact us using the details above.

2. Personal Data We Collect

• Identity data: your name
• Contact data: phone number, email address, postal address
• Order data: product preferences, special bakery orders, pickup notes
• Transaction data: invoices and payment records where applicable
• Technical data: IP address, browser type, device information, and cookies (see our Cookie Policy)
• Communication data: messages via our contact form, email, or phone notes

3. How We Collect Your Data

• Website contact forms
• Phone, email, or in-person visits to the bakery
• Product orders and pre-orders
• Payment processing at the shop
• Cookies and similar technologies (with consent where required)

4. Purposes and Legal Bases

• Contract performance (Art. 6(1)(b) GDPR): to fulfil bakery orders, confirm pickups, and issue invoices
• Legal obligation (Art. 6(1)(c)): to comply with Belgian tax, accounting, and commercial record-keeping requirements
• Legitimate interests (Art. 6(1)(f)): to respond to enquiries, improve our services, and ensure website security — balanced against your rights
• Consent (Art. 6(1)(a)): for non-essential cookies, analytics, and marketing where applicable

5. Data Retention

We retain personal data only as long as necessary for the purposes described above, including legal retention periods under Belgian law (for example, accounting records). Contact-form messages are typically kept for up to 24 months unless a longer period is required for an ongoing matter.

6. Sharing of Data

We do not sell your personal data. We may share data with:

• Service providers who support our website, email, or payment processing, under appropriate agreements
• Professional advisors (e.g. accountants) where necessary
• Public authorities when required by law

Where data is transferred outside the European Economic Area, we ensure appropriate safeguards as required by the GDPR.

7. Your Rights

Under the GDPR you may have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase data in certain circumstances
• Restrict or object to processing
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, email [email protected]. You also have the right to lodge a complaint with the Belgian Data Protection Authority (GBA / APD):

• Gegevensbeschermingsautoriteit / Autorité de protection des données
• Rue de la Presse 35 / Drukpersstraat 35, 1000 Brussels, Belgium
• Website: www.gegevensbeschermingsautoriteit.be

8. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure; we encourage you to contact us if you have security concerns.

9. Children

Our website and services are not directed at children under 16. We do not knowingly collect personal data from children.

10. Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest version. Continued use of the website after changes constitutes acknowledgement of the updated policy.

11. Contact

Broodhuis Elzen · Bondgenotenlaan 52, 3000 Leuven, Belgium · [email protected] · +32 16 23 84 71